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Cross Country Trav Corps


CCTC Logo Alliedvip - Cross Country Trav Corps

Website: Cross Country Trav Corps

Location: Boca Raton, FL

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 60 reviews
Great Experience

Had an awesome experience with CC. Love my recruiter, smooth onboarding!

by Heather Steinhoff on Cross Country Trav Corps

I was assigned a 'trainee' recruiter who is not knowledgeable about Nursing or travel. I asked to be reassigned by her supervisor and was refused.
I have been a nurse since 1993, have great experiences and references. Once my references were back, the trainee tells me that no, I may not be referred to an open contract position. I am only eligible to work in a hospital that has 130 beds or less. WHAT. I worked 12 years in a 1,500 bed hospital in the emergency room setting.
Where would I go for a postage stamp size hospital? RUN, RUN, RUN.
I traveled with cross country 1999-2002, again in 2012 with great references. RUN.

Never Again.

This is a copy of my final e-mail to my worthless recruiter this morning. It tells the whole story of this trainwreck of an experience:

On the day I accepted my contract, I told you that I was extremely concerned about the lack of coverage for rental vehicles, and by the fact that I had to supply my own housing. You explained that there may be some "corporate coupons" we could use to get a rental car for cheap, and that we would figure out the "housing thing" together - that we had plenty of time to plan for this. I expressed that I had never been forced to pay for my own rental car before, and that my past companies had always supplied that when I had asked, or at the very least had paid for my cab rides to and from work. Your response was, "We don't do rental cars. We don't even have a department for that."

During one of our very first discussions after the acceptance of this assignment, on July 15th, I requested for my contract to be rewritten due to the problems I was having securing affordable housing. I point-blank asked you to remove the housing stipend and have Cross Country set up my housing instead. I expressed that I did not have the financial means to pay first month's rent, last month's rent, AND a security deposit on an apartment all at once. I explained that the total amount of all this alone (without the rental car factored in) was coming out to over $5000. I also requested help for getting a rental car that didn't cost $4800, which I was being quoted at the time. You responded to this with, "Is there any way you could rent out a scooter? That would be cheaper." During this conversation, you also told me that we could alter my contract to allow for housing coverage, but that it would eat up my housing stipend. I replied with, "I am aware of that and that is okay. We can remove the stipend if the company will cover the housing." We ended our discussion with the agreement that you would have my contract rewritten and contact me in a few days time.

Three days later, on July 18th, you called me. The first question you asked was, "Have you had any luck with housing yet?" I reminded you that per our discussion on the 15th, you were supposed to be rewriting my contract and securing housing for me. You responded with, "Oh, yeah... that's right but I really would hate for you to lose that stipend. You just aren't going to make good money up there if we take that away." I had to explain to you, again, that I simply could not afford to pay $5000 up front for housing. You then responded with, "Don't worry about that. If you find a place that you like, we'll just cut you a check for the amount that you need up front." I asked if you were sure that you could do that, because I didn't want to waste all this time researching and calling housing facilities if you could not. You assured me that you absolutely could. You told me not to worry about it. You told me to find a place and get some quotes.

That very same day (July 18th), at 3:20 pm, you called me again. You opened with, "listen, there's a problem with the Juneau contract and it might not work out. I'm submitting you for a job in Fairbanks right now." I was shocked, and quite frustrated, as I'd just spent the better half of a day trying to secure housing for the Juneau assignment. You were unable to give me any details about why the contract was problematic, but assured me that this Fairbanks job was "Better anyways. It comes with paid housing and a rental car." (Odd, considering you had told me prior to that that "your company doesn't do rental cars".) You even sent me the pay package for the Fairbanks job, although I was never contacted by anyone at the facility about the assignment. We ended our second conversation for that day with the agreement to speak again the next day. You assured me that we would have a firm answer from Juneau by the end of the next day.

On July 19th, at 4:00 PM, we spoke again. You said that the Juneau job was back on, and that we should proceed as planned originally. I again expressed my reluctance to secure my own housing. You again assured me that your company could "cut me a check" for the first month of housing. I told you that there was an Extended Stay America in Juneau that was advertising a deal for $1350 a month. I asked you if I should just go ahead and book with them, if I was able to get that price. Your exact words were, "ABSOLUTELY. If you can get housing for $1350 a month, we will cut you a check for that first month. That's great!"

I called Extended Stay America Juneau immediately after you and I hung up. I spent the next 30 minutes on the phone with the manager of the hotel, adjusting check-in dates and discussing prices for 90 days. The manager quoted the price ($1350) that you and I had discussed minutes ago, and he told me that he could work it out that I would only have to pay $1344 immediately on the day I checked into the hotel. The rest of the sum could be paid later. I booked the stay, exactly as you had instructed me to.

I called you directly after I hung up with Extended Stay America. When I told you I'd found housing for the price we'd discussed, you expressed your relief and told me to send you a copy of the receipt so you could send it over to your manager and work on getting a check for the $1344. I did so and you thanked me, via e-mail. But 30 minutes later, you called me back and said that you wouldn't be cutting me a check for $1344, like we'd discussed.

I asked you why you wouldn't be holding true to what you had said about the housing situation. You informed me that, "Well, I mean, if you get that kind of money up front, it will have to come out of your travel expenses for your flight there." This was NOT what you had originally told me. This was NOT why I had just spent countless hours researching housing deals and NOT why I had just given the Extended Stay America my credit card number to hold my 90-day booking. You had promised, MULTIPLE TIMES over the past several days, that you would be supplying me with a check for first month's rent. NOTHING that you had told me would happen, happened.

Upon further discussion during that same conversation on the 19th, you also brought to light that my contract only covered the flight TO Juneau. You stated that it was my responsibility to pay my way home. I was unaware of this fact, and had never encountered a situation like it in all my years traveling with other companies. It is unheard of in the this industry to only have ONE DIRECTION of your flight travel covered by your company. That was the final straw. Not only had I been lied to about the housing situation, but I was now expected to pay $4800 for a 13-week rental car AND $480 (at the very least) for a one-way flight home PLUS the trip TO the assignment on top of it? I stated that I would NOT be paying for my own flights. I said that I had REQUESTED on multiple occasions for you to arrange my housing and take away my stipend, but you had flat-out refused to do so. We ended the conversation with you assuring me that you would take the weekend and re-write my contract "for the better". Against my better judgement, I decided to give you that chance.

On July 22, I received an e-mail from you that did not reflect any of the previously-discussed contract amendments. Instead, you forwarded me an e-mail sent to you by your housing department, stating that Cross Country could not get the Extended Stay America hotel reservation for the same price that I had. Why should that matter? I had already booked the hotel and you knew that.

I am still trying to figure out why you were so vehemently against having your company book my housing for me, only to turn around and attempt to do so after I'd already done it myself. This whole thing could have been avoided if you'd have just done what I'd asked in the first place. Especially when I told you it was okay to take away my housing stipend to do so. Any other company would have honored my request without question.

I have been traveling for years now, and have never encountered a situation where I was asked to pay for my own flights to or from the assignment - especially those in Alaska! Considering the sheer size of Cross Country Trav Corp, I find it hard to believe that they don't have the budget to support something that is so widely accepted as an industry standard. It speaks poorly of the entire organization and their lack of appreciation for the travelers who work for them.

And lastly, the rental car situation was especially puzzling to me - mainly because this is an Alaskan assignment. I've done 4 previous assignments in Alaska and no one has ever expected me to drive my own car such a distance, or has refused to pay my cab fare to and from work each day. Cab fare in Juneau can cost upwards of $20 per trip.

Above all, I have never demanded that any of these items be provided to me without accepting a large cut to my weekly paycheck. But the shady way in which the money was pulled from my travel expenses and redistributed to the housing portion does not inspire much confidence in the way that you go about conducting business.

I consider myself a very rational, and understanding person and try to give people the benefit of the doubt. In this case, that blind trust in taking someone at their word has been to my own detriment. Not only will I not be going to Juneau on August 5th, I will also never again seek any type of relationship with Cross Country Trav Corp. Perhaps this is more of a personnel problem than an organizational one, but there are plenty of other companies out there that I trust to not lie to me. This entire ordeal has cost me weeks of work and a level of stress that I have never experienced before for any assignment.

I suggest being truthful with your travelers in the future.

lots to improve

I have been with them for 3 years now. and i am about done with them. they are getting cheap. Pay is rather poor. they charge you retro pay for health insurance. WHYYYY? they are balking at covering your costs for courses, shots and other needed med tests: ie physicals and non-needed stuff. after this time i am going with someone else that PAYS better. and yes: they do lose your paperwork frequently. happened to me in the beginning often enough. even last week they asked for my stroke certificate AGAIN. absolutely maddening. and the support for nurses: NON-EXISTENT. god beware you get sick and call in - there is hell to be paid.

not really worth it

i had enough. they are constantly losing my documents so i have to refax them. REALLYYYY? the main reason though is the pay: there are companies out there that pay BETTER. i work hard and i get average pay. i don't get extra if i do work extra: they sack it. So really - its not worth it. how is it that other companies can pay more for the same position??? same floor? same hospital? so no- if i work for a company i want to make the money i deserve.

This is a great company to work for. My recruiter always had my best interest in mind. The pay was great and the housing was always very good. I traveled with my husband and daughter. The assignments were always good, I know that may not always be the case but the ones I had lead me to some great Hospitals and co workers. I have had a permanent job for 5 years now. If it were possible to travel again I would definitely go with CCTC.

by Cindy Conrad on Cross Country Trav Corps
Will only work with CCTC

I love this company. I worked with this company in a couple of different ways. First with 13 week assignments in the operating room. On-boarding was seamless. Each assignment was quick and set up weeks before the current one ended, so I was never waiting in between. I found a permanent job through them so I was not in need of agency work for several years. Now I work for them for local day work. Again, on-boarding was seamless. I love that they are nationwide, and should I decide to go back to 13 week assignments, I know the process will also go smoothly. I have had fantastic recruiters both times. I cannot say enough about this company. I will always work with them, and only them.

by frank p golden on Cross Country Trav Corps

Never managed to start my first contract. At first, the onboarding process was fine, just like any other agency but when I saw the contract itself it had a major red flag to me and I decided not to do it. Taxable hourly was $20, which is normal, but the OT rate was listed at $30. I called and questioned it because with other agencies the OT rate is generally between 55-65 an hour. This is due to the agency being able to bill the facility an OT rate and the agency does not have to give you any type of stipend for OT hours. Making the OT rate roughly $60 makes up the difference so you are not working at a much lower overall compensation. When I questioned it they repeatedly said "oh No it is always 1.5 your taxable rate that is all". I explained that I am not an idiot and did the math for them. I sent them a screen shot of my last contract with another agency at OT rate of $65/hour and said you can have a manager call me. Magically they matched it a few hours later. This honestly didn't sit well with me, I know the money is there, they know it is but unless the nurse complains then the agency pockets the money as a little bonus. Sorry that does not work for me, I expect fair compensation and don't nickel and dime me. Makes me question where else the company is pocketing extra money off the backs of workers

Don't take a contract with them!

Not only was my first recruiter horrible, the one they switched me to was not up to par either. No license reimbursement, losing paperwork(if I can go through emails to resend, why cant you). No full disclosures, no back up, no support...they do not care!!!! You are a number and a body. Direct quote from recruiter when I informed them I found next contract not with thier company. "Hey Ja Kee! We will not be able to cover the cost of your license this time but next contract we will! Enjoy your next assignment!!" That was the entire email. Written just like that. There will never be a next assignment, ever.


I made an appointment never called me

The worst

If you decide to use this company, be prepared. Multiple requests for personal information, which they misplace - never mind that all of your info (social security #, address, phone number, bank information, passport, drivers license) should all be protected and not thrown about. Recruiter clearly driven, verbally forceful. Found out at 6pm on Friday that I had a contract that started on Monday. Was told "go on and drive the 1000 miles, there is a high chance you have a contract." And for the final slap in the face, found out in hospital orientation that out of 9 other travel nurses, I was taking home $1,200 less a month than the lowest paid travel nurse of our group. Do not use this company, you will be VERY disappointed.

by David Pittman on Cross Country Trav Corps
Cross Country

I have been a traveler with CrossCountry for over a year now. I am not sure what everyone on this review board is talking about, when they claim CC doesn't pay for immunization shots or physicals, because they have paid all of mine. I truly believe it is the recruiter, who h andles each traveler that makes the impression. I have Jodi Rodriquez and Kahleigh Sawyer and I Love them. Now I do Negotiate toughly with both of them on contracts, but we usually come to an agreement about a contract. They by far have the best corporate housing to offer than competitors and have had moral support in stressful situation. The health insurance package is also attractive having a PPO plan with a Deductible of $1200 with blue cross blue shield. Nobody offers a Deductible like this in this industry.

Chaotic and unsupportive

This company can drive you crazy .They lost your vital and personal documents and they do not care what happens to you in the age of identity theft.They request for multiple documents over and over again.They do not st and up for you if anything happens at the facility .You left out to dry without support. Be ready for frustration if you sign up with them


They are cheap and take in too much personal information. When your information is lost it can also be stolen. Travel nursing needs a good company, the opposite of this one. When they float you a lot, you end up with heavy loads. They may give you patients only the Charge Nurse should h and le. Be careful and buy insurance to protect yourself and your identity. BEST money you can spend.

by elizabeth m on Cross Country Trav Corps
CCT review

I will never, NEVER, come back to this company. The absolute worst organizational skills that I have ever witnessed. I had t send documents in over and over again. When I'm on the phone with my recruiter, i can barely get a few words in and ways feel like im being rushed. I can hardly get a hold of my recruiter half the time. Just so very disappointing.

Horrible housing

I have been a travel nurse for several years with three different companies. My recruiter Lorraine is literally the best I have ever dealt with. She is supportive, prompt to get back to me, and in general a very nice person. She always looks out for my best interest and does whatever she can to work with me. My major complaint is with their housing department. All four of my assignments I've had issues. The first that their housing coordinator forgot to renew my lease when I renewed my contract - well over a month in advance, the second they had no idea where they would put me so I just got a stipend, luckily it was only four hours from where I live so I was able to drive up, the third was in an apartment complex that took section 8 and was literally dilapidated, even my recruiter couldn't believe they did that, another was over an hour away from the hospital we worked at because we had a dog and they waited until the week before my assignment started to find housing when I had that assignment secured for over six weeks and continually asked them to look. For this reason we no longer travel with them.

by Dont DO IT! on Cross Country Trav Corps

Very disappointed in this company, and they definitely do NOT have your best interest.

by Kathleen van wormer on Cross Country Trav Corps

Surprised at negative reviews.
Worked for them for almost four years and was a great experience.
Been traveling for 16 years . Some agencies merit criticism but they are not one.
Great housing for the most part.
Maybe things have changed but that's hard to believe.

by pissed off on Cross Country Trav Corps
Cross country

I finally completed all the paper work and cross country NEVER found or submitted me for any job.

after this experience I do not trust or have any faith in recruiters until proven other wise.

do not waste your time with cross country.

Disorganized dishonest unprofessional

For my first reavel assignment with cross country, I had a recruiter named Jessica. Jessica lost documents that I overnighted her. She asked for the same documents over and over. Finally, i got a new recruiter.

I appied to and accepted a position on a med surg tele unit. Then, 4 days before the start date I get an email from the hospital saying Im orienting to 4 different units. My scheduke was attavhed. I'm never in the same unit for more than 3 days. Additionally, I'm orienting in units I never would have agreed to, such as ortbo.

Neither my recruiter nor the assistant director will admit ots a float position. They keep saying it's not posted as a float position. They will not budge on it. They told me I need to be more flexible.
They baited and switched. They bullied me. First they said it's not a float position then they said they are floating ne so i can have a blocked schefule. But, my schedule is not blocked. They said they thought i coyld h and ke it because im an experienced nurse. I am an experienced nurse and i know when im beinhg lied to and deceived. They cant get their story straight. They make it up as they go.

I will never travel with them again. They will be lucky if i don't give a 2 weeks notice the first day.

Cross Country

So after I signed a contract for a hospital in the DC area I found out I had been "farmed" out to CC and I needed a hep
B shot. Got to the hospital tried to take my second shot receipt to HR and occupational health at the hospital and
found out the hospital does not require it. Why the heck am I getting shots for a facility that doesn't need it? Now I am told I need a physical and I can use my personal insurance to do this so I get the impression they are not going to pay. Am I crazy, I hear that right? I have asked for written instructions to be emailed to me but nothing so far. Anyone else had this curve ball thrown at them? Thanks


Well I just got crapped on BIG TIME by CrossCountry and Medical Staffing Network. Came from the west coast of Florida to Cedar Sinai in LA for a 13 week contract. I had worked off and on with Medical Staffing since 2002 but not since they were bought out by CrossCountry. WHAT A JOKE!!!! Contract was cancelled while I was still in orientation on the floor due to the staff RN I was covering for coming back from maternity leave per the unit manager who let it slip out while he was talking about possibly changing me to night shift. But that was not the reason given that the contract was cancelled. Was told I failed a PAPER (not computer now and not a st and ard test per the hospital) ECHO Program Critical Care Exam. This was on a telemetry floor (NOT ICU) and supposedly CrossCountry knew nothing about this exam I had to take two weeks after I got there. I have yet to be allowed to see the results of that test or what I missed. It was given to me by the unit manager who printed it off his printer. made me take it on a tiny desk in his office and talked on his phone the whole time I was taking the test. Made me stop the test and h and him the test because he had a meeting and rushed me out of his office so he could lock his door. Then he put me off for 5 days saying Clinical Education had still not told him my score. CrossCountry offered me two other positions that were 5 DAYS A WEEK-not the 3 twelve hour shifts and in clinics. That was over a week ago and the recruiter and the CrossCountry Liaison keep saying they will get back to me about those positions. AND even though contract plainly states I am to be paid, they are not paying me either..In LA with double rent and no job. ALSO, during orientation found out that travelers from other companies were making 800. to 1000. more per week than CrossCountry (includes me and a L&D RN also with CrossCountry). They are the main contractor for Cedars. Heading back to Florida from this travesty of justice and blatant show of no moral integrity and NEVER EVER working for Medical Staffing Network or CrossCountry again!!! They are CROOKS in every sense of the word!!!!! Spoke with an attorney in Florida who does Class Action Lawsuits and he stated very possible this could be a class action lawsuit. So all you nurses who have been screwed by these two companies keep checking and if this is the grounds for Class Action Lawsuit I will post. Medical Staffing has to settle a Class Action Lawsuit about a year ago ...look it up..I, myself, received a small check from it. So very possible this could happen again. These two companies SUCK!!!!! Where is the SUPER NEGATIVE star button?????

by Yolanda CNP on Cross Country Trav Corps

Very disappointed- institution I was contracted with had a lot of administration and financial issues, how is this my concern?! This agency wanted me to "bare" with them-WHAT?! How unprofessional then the 2nd contract was cut short due to 1 complaint -- no support and very unprofessional, I do not recommend CCTC!

Fooled me once!

They're lucky to even get a star from me!CCT is unreliable and a scam! Made me pay for my requirements (I.e. vaccines, physical exam, blood work). To top it off, the recruiter and specialist were hustling me on completing my documents and the hospital didn't even received it. So my starting date was pushed back. Unbelievable! In addition, i didnt received my full travel reimbursement which is supposedly 30 cents per mile, and i came from hawaii to NY. I've been doing traveling for 6 years and I've never run into these circumstances until I sign up with this agency. The sad part is, my friend referred me to them and Im very disappointed! To any nurses who wants to experience traveling, STAY AWAY from this one, or you will get shafted like I did.


Cross country was my 3rd traveling agency that I've worked for and sadly to say that I am very disappointed with this agency. I'm not sure if it's my recruiter or the company, but the pay wasn't good and I had to pay for my physical, MMR vaccines and not full travel reimbursement. ACLS and BLS renewal was also not reimbursed. Unbelievable... Never been shafted this hard before... But you live and you learn...

by Jennifer P. on Cross Country Trav Corps

I understood what I was getting into when I became a travel nurse, and finally l and ing on Cross Country was the best thing that happened to my career. After having a number of bad experiences they made it fun for me again. My recruiters were excellent, pay was great, and the housing was extremely nice. As there are a ton of travel nurses at different levels, I can see how some may have bad experiences here and there, thats business. I for one am all for Cross Country!!!

How Do They Stay In Business?

Unreliable and lying recruiters, lost documents, last minute testing and requirements, calls never returned.
The hospitals are pissed with Cross Country and take it out on us!


I recently signed on with MSN, part of cross country. I have been doing contracts for over 10+ years. I was initially given a contract, then the contract was changed( which I caught ). They changed areas of work, rates, no return emails and beyond rude. They lied about sign on bonus, orientation rate and the lies just kept going. Needless to say instead of the company rectifying the situation, they blamed it on me to the hospital! PLEASE SAVE YOUR REPUTATION!!! DO NOT USE MSN OR CROSS COUNTRY!! The recruiter and staff can do and say anything they want, and I realized the corporate office chooses to ignore issues instead of addressing them!

The Best!

Over the years I have worked with dozens of large and small travel nurse agencies, and Cross Country has been my favorite so far. None of them are completely perfect, but that is to be expected with anything. My recruiter has been helpful and helped find the jobs I was most interested in, and the locations I have always wanted to visit. I am writing this from the U.S. Virgin Isl and s! Does it get much better? Life is good.

by Ultrasound Tech on Cross Country Trav Corps
Never Again

I've been doing contract for over 20 years and this company ( MSN) is by far one of the worst h and s down. The recruiter does make a world of difference and if they're clueless, you're jobless.

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